The CVS Receipt: A Coiled Mess of Savings

After a single purchase at a local CVS, why does the coupon receipt resemble a yard stick? A simple solution involving technology would eliminate the headache and generate some happy customers.

Saving and economizing is essential in today’s rocky times. So, when companies offer and pass savings on to their customers, I take advantage of it.  Online coupons and manufacturer rebates are no-brainers. But when it comes to CVS, I’m a mindless zombie always forgetting the $5 or percentage off portion coupon that’s consistently left coiled six times over in a pile somewhere at home.  

You come home after a busy day, throw the car keys and dump the reusable bags packed with CVS items on the kitchen table. That’s when the buyer's remorse kicks in. You’ve suddenly discovered the nearly expired CVS coupon, ripped, wrinkled and crumpled, coiled in a basket on the kitchen counter.  

Or maybe the efforts and intentions were well and good. You cut your coupon and slipped it in your wallet next to the sparse stack of cash. When you remembered to use it, it became hastily mixed with stashed Starbucks, ShopRite and Costco gas receipts. Expired.

Wouldn’t it be nice if CVS coupons were automatically loaded on to your customer savings card and not at the end of your 2-foot-long receipt? That way, each time a customer made a purchase using their card, their savings would automatically be deducted from the total purchase.  

Not sure what your savings are prior to purchases? With your customer savings card, you would know specifically if you had a $5 off, 25% off, or a dollar off on a specific item. The system would mirror your 2-foot-long receipt, except your savings are seen via email, informing the consumer with the appropriate timing of “coupon” usage. Or, instead of printing the long coupons from the "coupon center" located in the CVS stores, check the coupon balance electronically.  

It seems in this day and age of technology, it’s a simple and easy way to pass savings on to customers, eliminate the paper waste and more importantly, please the already penny-strapped consumer.  

I decided to call CVS’s customers service, not to complain, purely to make a suggestion. After briefly throwing tag words such as “technology,” “waste” and “competitors,” the customer service representative said, “CVS is aware..." and "...is working on it."

"It’s one of our biggest complaints,” I was told, as well as, “It may not be in the next year, but it will happen.”  

So, until CVS jumps on the technology bandwagon, keep coiling those 2-foot-long coupons.  

Liz October 15, 2012 at 02:37 PM
Rite aid does it that way but you can keep the old way of actually getting the printed ones. This is great for people who have medical issue, memory loss for one to see the coupon and the date on it.
molly mead October 15, 2012 at 08:08 PM
How do you load the coupons to your savings card? Please explain. Thanks.
Adam October 16, 2012 at 12:15 AM
There comes a point in which the coupon mania backfires. Without a coupon, I can only assume I'm being taken advantage of.
Dawn Fredo October 17, 2012 at 07:40 PM
CVS in Granby will always honor their expired coupons!! Just ask :) You can also now send your coupons to your card and use them at the store. I love CVS!!!!
Colin October 20, 2012 at 12:13 AM
They already have 2 methods of getting these offers before checkout. Option 1: Go on their website and load offers onto your card. Option 2: You know that price check machine they have by the door? It also prints the coupons you usually get on your receipt. Just scan your CVS card when you walk in to print them.


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